Frequently Asked Questions

Sessions are currently virtual in video format. 

A message from Sarah:

I am located in North Providence, RI and hold professional licensure in RI and MA that allows me to meet with people who reside in Rhode Island and Massachusetts. You must be located in Rhode Island or Massachusetts at the time of our telehealth session per state rules and regulations.

 If you go out of state on vacation or move out of state, we will not be able to meet virtually.

• Initial Consultation Call

  • Email can suffice for setting up a session if this is your preference 

  • If requested, I offer a free 15-minute complimentary initial consultation, by phone, so we can mutually decide if my services are the right fit for your needs.

• Payment process

  • All session fees will be taken at the beginning of session using a saved credit card on record unless your payment changes

  • If you miss a session within 24 hours of the session without contacting me, the card on file will be charged

  • If your payment changes, please contact me as soon as possible and I will send you a payment update form to complete

• Session Cost for Those with Health Insurance

  • Waves of Hope RI accepts most Blue Cross, Harvard Pilgrim, Tufts, Aetna, and Optum/United insurance policies given you reside in the state of RI or MA

  • Co-pays/deducible costs are due at the time of session and vary based on insurance plan; it is important for you to check with your insurance about fees and keep track of your deductible if applicable

• Self-Pay Options

  • Your first intake session with Waves of Hope RI is $100 and is 60 minutes long. 

  • Your follow-up sessions will be 45 minutes and the cost is $100 per session. 

  • 60 minute sessions are $100 if you require additional time

  • 30 minutes sessions are $85 but generally not offered  

  • Open Path clients have a negotiated rate 

• Phone Calls

  • Time spent on the telephone, other than for appointment information, may be charged at the self-pay rate after the first 15 minutes.

• Waves of Hope RI currently takes most commercial Blue Cross, Aetna, Harvard Pilgrim, Tufts, and Optum/United health insurance plans given you reside in MA or RI

• Waves of Hope RI recommends that you contact your insurance company using the Members number on the back of your insurance card in advance to scheduling your session to ensure Sarah Gregoire through Waves of Hope RI is within your in-network coverage  

In respect of each other's time, if you do not show up for your scheduled appointment, and you have not notified Waves of Hope RI at least 24 hours in advance to cancel or reschedule; you will be required to pay $65 unless there is an unexpected emergency. 

Once the session is approved, appointment reminders are sent via text and email, 24 hours in advance, and 10 minutes before the telehealth session. 

Many people find that taking the time to engage in therapeutic work is valuable and uplifting. If this is your first time in therapy and you don't know what to expect, allow yourself time to get to know the process and release the pressure you may have put on yourself. Therapy is a learning collaboration for both the therapist and the individual. It is a secure space for you to share openly. Some complex life issues can require an indefinite amount of sessions to process; some feel they only need therapy a short time; others find they like the routine therapy provides and prefer having a confidential space to discuss aspects of their life.

 In the case that we determine you have a need that is outside of Waves of Hope RI's scope of practice or you feel the approach is not a good fit, Waves of Hope RI will assist you with finding local resources to ensure you can continue your therapy journey as you seek what is best for your individual needs. 

Upon making your session and through appointment reminders, you will be provided with a secure telehealth link by email to the Simple Practice Platform at your scheduled time. In the case that there is a connectivity issue, another secure telehealth platform will be used. 

Sessions work best when you have a strong internet connection and you are comfortably seated with minimal movement for the session in a confidential space. 

Your first session is 60 minutes long; additional follow-up sessions are 45 minutes long. 

During your sessions, we will take time to discuss what may be weighing heavily on your mind and explore resources and tools that are applicable to your needs. You will be provided periodically with information through secure messaging so you can access the techniques outside of the session.